Q. Where can I buy tickets for shows at Highline Ballroom?
Q. What are your box office hours?
Q. Your website says a show is sold out. Do you ever release more tickets?
Q. What is your seating policy?
Q. What is AMEX seating?
Q. Do you serve food?
Q. Is there a minimum at the tables?
Q. Can I reserve a table?
Q. My friend can’t get there until later on. Can I get a table and hold a seat for him?
Q. What if I’m in a wheelchair or have a disability?
Q. What’s parking like?
Q: Where can I buy tickets for shows at Highline Ballroom?
A: TicketWeb handles our phone and internet sales. You can reach them by phone at 866-468-7619, or through ticketweb.com. Tickets are also available without a service fee directly at the Highline Ballroom box office, located at 431 W 16th St (bn 9th & 10th Ave) on the 2nd floor. The closest subway stop is the 14th St-8th Ave A/C/E/L. We accept cash and all major credit cards.
Q: What are your box office hours?
A: We are open 5pm through the end of our show every day. If there is no show scheduled, we close by 10pm. We are closed during Private Events.
Q: Your website says a show is sold out. Do you ever release more tickets?
A: We always try, and are usually able to release limited tickets at the doors around showtime. When we open tickets, we do so first come, first serve to those in line outside. For this reason, we advise the earlier you get here, the better your chance of getting one. We do not know specifics in advance, such as how many will be available or when you should arrive. Please note any stand by tickets we release are standing room only, one per customer, and day of show price.
Q: What is your seating policy?
A: Except where noted as a condition of a VIP ticket, AMEX ticket, or show package, all seating is done first come, first serve when doors open. We generally have two setups: “General Admission” and “General Admission Fully Seated”. “General Admission” indicates the main floor will be open, with limited seating available on the wings downstairs and mezzanine upstairs. For “Fully Seated” shows, there are additional tables on the main floor and a lower capacity, however this does not mean all ticket holders are guaranteed a seat.
Q: What is AMEX seating?
A: American Express seating tickets are offered for select shows and include guaranteed seating. The exact location of your seat is determined first come, first serve. There are two different types. “AMEX seating” is open to any AMEX card. “AMEX preferred seating” is only available to select AMEX cards. This is determined by the 10 digit customer service phone number on the back of your card. If purchasing through Ticketweb, enter this number (without spaces or dashes) into the “Access Code” field and click ‘Apply’. If it’s a card we accept, those tickets will appear for purchase. If you are buying at the Box Office, let the representative know you would like AMEX tickets and we will see if they are available.
Q: Do you serve food?
A: A: Yes. Our kitchen is open for most of our shows. You can check by looking under “Additional Info” on the show page and seeing if “Full Dinner Menu Available” is listed. We have a seated and standing menu, which you can check out here
Q: Is there a minimum at the tables?
A: Yes, $10/person.
Q: Can I reserve a table?
A: We do not accept advance table reservations. If you have a group of 10 or more, check out our available Show Packages
Q: My friend can’t get there until later on. Can I get a table and hold a seat for him?
A: No. Unfortunately, we are only able to seat complete parties. Some exceptions may be made if the show is not busy – you can ask our door staff in the main lobby when you arrive if it’s possible for that night.
Q: What if I’m in a wheelchair or have a disability?
A: We are wheelchair accessible, however table seating is still done first come, first serve. Please contact us closer to the date of the show you are attending and we will attempt to hold seating for you. Otherwise, we advise to arrive early. If tables are full when you enter, let a member of our staff know about your situation and we will be able to secure you a spot and/or chair to watch the show from.
Q: What’s parking like?
A: There are two parking garages close by. One is on our block right next door (Manhattan Parking Group – 16th St bn 9th & 10th Ave). The other is a block away (Icon Parking – 16th St bn 8th & 9th Ave). Limited Street parking in the area is available.